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The Flack for Friday, December 4, 2020…

By The Flack

Welcome to The Flack™ for Friday, Nov. 6.

Every other Friday The Flack highlights changes and trends in the news, examples of communications practices and content we at BYRNE PR thought you might find useful.

We hope you enjoy, and we always welcome your feedback.

Do You Have E-Charisma on Zoom? Here’s How to Get It — With the rise of working from home, some people accustomed to using their charisma in person have learned a tough lesson: Commanding a room isn’t the same thing as commanding a Zoom. It comes down to “E-charisma.” In face-to-face meetings, physical charisma often goes a long way in helping someone get noticed and advance in their career. More reserved or shy types are often at a disadvantage. But physical charisma can be more challenging to replicate online — creating a potentially different pecking order. Check out this quick read (or listen) from The Wall Street Journal.

‘Someone’s Typing…’: The History Behind Texting’s Most Dreadful Feature — You may not know the term “typing awareness indicator,” but you see it every day. More often referred to as “so-and-so is typing,” TAIs have shaped how we interact with each other. TAI technology was created (and patented) by IBM engineers in 1997 while working on a Tom Clancy video game (yes, you read that right). Interesting bit of tech history from SF Gate.

Some Words Are More Effective Than Others When It Comes to COVID-19  — Word choice matters, particularly when it comes to communicating about topics as serious as COVID-19. The de Beaumont Foundation conducted a poll of 1,100 registered voters to better understand the language Americans prefer in COVID-19 messaging that deals with behavioral change. This article highlights the poll’s five key findings.

 

Hershey’s Classic Christmas Bells Ad Got a Makeover … And People Aren’t Having It — ‘Tis the season for “classic” holiday ads from iconic brands. Some of these spots have been airing for decades, and, to some, they serve as warm, secure reminders of the good things in life. For 31 years candymaker Hershey Co. has been airing an ad that reimagines Hershey Kisses as bells playing, “We Wish You a Merry Christmas,” but this year they decided to make a change. And it hasn’t gone unnoticed.

What Great Listeners Actually Do — Most of us think we’re good listeners. People’s appraisal of their listening ability is often similar to their assessment of their own driving skills, in that most adults think they’re above average. Traditionally, people thought good listening skills simply meant not talking when others are speaking and utilizing facial expressions to show interest. However, research from leadership-development consultancy Zenger/Folkman suggests these behaviors fall well short of good listening skills. This quick read from Harvard Business Review outlines what it takes to elevate your listening skills.

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Miller Lite Bids Farewell to Office Holiday Parties

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flack

noun

: one who provides publicity

flack

verb

: to act as a press agent or promoter for something

The word flack was first used as a noun meaning “publicity agent” during the late 1930s. According to one rumor, the word was coined in tribute to a well-known movie publicist of the time, Gene Flack.

The Flack for Friday, November 20, 2020…

By The Flack

Welcome to The Flack™ for Friday, Nov. 20.

Every other Friday The Flack highlights changes and trends in the news, examples of communications practices and content we at BYRNE PR thought you might find useful.

We hope you enjoy, and we always welcome your feedback.

The Convergence of Ransomware and Public Relations — Imagine it’s an ordinary workday. You log onto your computer, only to be greeted by a message that reads: “YOU’VE BEEN HACKED… EMAIL THIS ADDRESS TO START THE PAYMENT PROCESS AND THE SAFE RETURN OF YOUR DATA.” Later that same day, you receive a call from a local media outlet asking about your security breach. How did they find out about this so quickly? The hackers let them know. After hacking into systems, some cybercriminals are issuing press releases announcing what they’ve done. It’s called “double extortion,” and you need to be prepared. This article explains how it can happen and what you should do if it happens to you.

Twitter Launches Disappearing ‘Fleets’ — Similar to features on Instagram and Snapchat, this week Twitter introduced ‘fleets,’ tweets that disappear 24 hours after being posted. You can learn more about the new feature in this article from Reuters. Remember to be careful what you tweet / fleet — just because it disappears after 24 hours doesn’t mean someone didn’t take a screenshot. 

Forgive Me, for I Have Sinned … Against The English LanguageSynergy, deep dive, win-win, 30,000-foot view, ping me — if you’ve worked in the corporate world you’ve likely heard so much jargon, you may not notice it anymore. Corporate jargon is rampant, but it isn’t random. Its use is often tied to where people stand in a social hierarchy. A new paper from social scientists at the University of California’s Marshall School of Business and Columbia Business School explores where jargon comes from and when/why we use it. Interesting, three-minute listen from National Public Radio.

Zoom and Text Less, Call More, New Science Suggests — 2020 has been the year of working remotely, and that has caused a significant increase in texting. While texting is efficient and can spare us the awkwardness of a voice call, it’s also making us feel more disconnected, according to new research. And Zoom isn’t the solution either. New research suggests we should all pick up the phone a lot more. Check out this sharp article from Inc.

Follow the 10-20-30 Rule for Killer Presentations — The business world is full of horrible presentations. We’ve all sat through them, and a few of us have delivered them. We often find it daunting when challenged to improve. Some don’t know where to start; while others feel they just don’t have enough time. But, fear not. The 10-20-30 Rule for Killer Presentations can lower your stress and give you a simple, straightforward method to make sure your messages are heard and retained by your audience. Keep in mind, no presentation approach will save you if your idea is bad. That said, many great ideas fall on deaf ears due to poor presentations. If you want to improve your presentation skills in the boardroom or on a Zoom meeting, start here. 

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Careful, that’s a hot mic:

NBC’s Ken Dilanian caught cursing on air when brought onto MSNBC to deliver breaking news

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flack

noun

: one who provides publicity

flack

verb

: to act as a press agent or promoter for something

The word flack was first used as a noun meaning “publicity agent” during the late 1930s. According to one rumor, the word was coined in tribute to a well-known movie publicist of the time, Gene Flack.

The Flack for Friday, November 6, 2020…

By The Flack

Welcome to The Flack™ for Friday, Nov. 6.

Every other Friday The Flack highlights changes and trends in the news, examples of communications practices and content we at BYRNE PR thought you might find useful.

We hope you enjoy, and we always welcome your feedback.

How Should Black People Sound? — Hollywood hasn’t always made great choices about how people speak. That may be changing. Recently major studios have shown renewed interest to depict people of color thoughtfully and authentically. It isn’t really possible to verify the sincerity of these efforts, but the changing role of dialogue coaches — and how they’re allowed to work — may offer a way to judge their success. Check out this deep dive from the New York Times.

Girl Scouts Congratulate Amy Coney Barrett … and Then Change Their Mind — Last week the Girl Scouts of America posted a congratulatory tweet regarding Amy Coney Barrett being appointed the 5th female justice to the U.S. Supreme Court. The tweet read: “Congratulations Amy Coney Barrett on becoming the 5th woman appointed to the Supreme Court since its inception in 1789.” However, it drew so much criticism, the organization quickly deleted it and posted this. And of course deleting the original tweet — you guessed it — drew more criticism. Quick lesson: 1. Think through the possible ramifications before you tweet. 2. If quick criticism will cause you to delete the tweet, then don’t tweet it in the first place.

Joe Rogan and Spotify Find Themselves in the Crosshairs — Earlier this year, comedian and UFC host Joe Rogan signed an exclusive agreement with Spotify to have his podcast, The Joe Rogan Experience, broadcast on the platform. The agreement was reportedly worth $100 million. The podcast began airing on Spotify in September and almost immediately became the platform’s highest-rated program. But now there’s controversy. Rogan, who is known to discuss a wide variety of topics, from illegal drugs to conspiracy theories, recently had Alex Jones as a guest. The backlash was almost immediate, and now Spotify finds itself caught in the middle.

How to Deliver an Effective Presentation via Zoom — Since March, most business meetings have taken place via Zoom or another video service. The first few months were tough as many struggled with technology and a host of other distractions including curious children, noisy pets and regrettable wardrobe choices (remember: always wear pants). And while the struggle has been real, almost everyone has improved. But now it gets tougher. Since virtual meetings will continue to be the norm for the foreseeable future, it’s essential to learn how to give effective presentations in this medium. These 10 tips from Throughline Group will put you on the right path.

Four Tips and One Tool to Help You Perfect Your Slides — Good presenters know it takes preparation to deliver effective, memorable presentations that influence and affect an audience’s behavior. From identifying key messages, to explaining the rationale, to utilizing effective body language and anticipating questions, it all takes time and practice. But the job of the presenter becomes more difficult if the slides have not been built correctly. Check out this sharp guide from Duarte, and keep it handy next time you have to build a deck.

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Earning Good Will:

Jon Lester on How to Win Friends and Influence People

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flack

noun

: one who provides publicity

flack

verb

: to act as a press agent or promoter for something

The word flack was first used as a noun meaning “publicity agent” during the late 1930s. According to one rumor, the word was coined in tribute to a well-known movie publicist of the time, Gene Flack.

The Flack for Friday, October 23, 2020…

By The Flack

Every other Friday The Flack highlights changes and trends in the news, examples of communications practices and content we at BYRNE PR thought you might find useful. 

We hope you enjoy, and we always welcome your feedback.

Better Communication Through Neuroscience — With face-to-face communication extremely limited this year, the potential for miscommunication or misunderstanding has increased. But, fear not – neuroscience research has uncovered specific ways to fine-tune your message and make sure it is understood as you intended. This sharp article from the Wharton School at the University of Pennsylvania will show you how to improve your communication in 15 minutes.

How to Use Fickle Social Media Trends for Lasting Business Benefits — Generally, chasing trends is not a good business strategy, but you still need to pay attention. It is important to watch trending topics on social platforms like Twitter and Facebook and be ready to pounce on opportunities when they arise. One reason to pay attention is a concept known to behavioral economists as “availability bias.” Read more about it in this excellent article by Melina Palmer of The Brainy Business podcast.

“Influencers Are Being Taken Advantage Of” And They’re Turning to Unions — Social media influencers are more prominent than ever. But they are solo practitioners who don’t have the advantages of other professions such as the support of labor unions. But that’s beginning to change. Earlier this year, fashion blogger Nicole Ocran and influencer expert Kat Molesworth teamed up to launch The Creator Union (TCU), the UK’s first union for digital content creators. In the US, an industry trade group named the American Influencer Council was launched this summer. To read more on this growing trend, check out this piece from The Guardian.

David Crosby Half-Apologizes for Dissing Eddie Van Halen — Being uninformed is usually a bad idea. Being famous, uniformed and too hasty in replying to tweets is always a bad idea. Last week, following the death of legendary guitarist Eddie Van Halen, a fan asked David Crosby his opinion. Crosby responded by tweeting, “Meh.” This caused outrage from fans, eventually leading Crosby to apologize. In his apology, Crosby mentioned he did not realize Van Halen had died, causing more outrage. 

“Toobin” Takes on a New Meaning — At times life can seem like nothing more than a series of Zoom calls. We’ve provided several articles and tips about conducting effective video calls, but here are two basic concepts: 1.) Always assume the camera is on; and 2.) Keep your pants on. Apparently prominent legal analyst and CNN correspondent Jeffrey Toobin missed the memo.

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Careful, that’s a hot mic:

Joe Buck and Troy Aikman Offer Their Thoughts on Flyovers

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flack

noun

: one who provides publicity

flack

verb

: to act as a press agent or promoter for something

The word flack was first used as a noun meaning “publicity agent” during the late 1930s. According to one rumor, the word was coined in tribute to a well-known movie publicist of the time, Gene Flack.

The Flack for Friday, October 9, 2020…

By The Flack

The Flack highlights changes and trends in the news, examples of communications practices, and content we at BYRNE PR thought you might find useful.

We hope you enjoy, and we always welcome your feedback.

Americans Feel Overwhelmed by the News. Here’s How They Adapt — Americans are feeling overwhelmed by the volume of news and are often unable to sort out the facts and determine what’s most important. A key reason for this confusion involves the mixing together of news and non-news items on social media and online sites. Those surveyed say they adapt in various ways — from picking a few trusted sources to abandoning news altogether. These findings and more come from the latest Gallup/Knight Foundation study, American Views 2020: Trust, Media and Democracy.

Reading Too Much Political News Is Bad for Your Well-Being — Americans are consuming more news than ever — especially when it comes to politics. Turns out, this may be bad for your health and your relationships. In his column in The Atlantic, Harvard professor Arthur Brooks explains why this is happening and offers some helpful recommendations as we head into a busy month of news.

“Never Use Four Words When Three Will Do.” Ruth Bader Ginsburg on Writing — Ruth Bader Ginsburg served for 27 years as a Supreme Court Justice. She was known as a precise editor who took time to teach her law clerks to improve their writing. This quick read outlines the three strategies that made Ginsburg a great writer.

Body-Language Expert Breaks Down Fiery Trump, Biden Presidential Debate — Peter Drucker once said, “The most important thing in communications is hearing what isn’t said.” And that proved to be true in last week’s fiery debate between President Trump and Democratic presidential nominee, Joe Biden. Body language expert Traci Brown breaks down the shrugs, finger pointing and word errors and explains what they mean.

10 Ways to Interact with the Audience During a Presentation — Presentations can be among the most intimidating and nerve-wracking assignments during your career. But presentations also offer opportunities to demonstrate communication and leadership skills. And interacting with your audience is a great way to keep their attention and drive home the key messages you need them to remember. In this quick article, executive speaker coach Doug Neff outlines 10 ways to interact with any audience effectively.

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An Obit Worth Reading:

Lyon Gardiner Tyler, Jr., Grandson of the 10th President, Dies at 95

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flack

noun

: one who provides publicity

flack

verb

: to act as a press agent or promoter for something

The word flack was first used as a noun meaning “publicity agent” during the late 1930s. According to one rumor, the word was coined in tribute to a well-known movie publicist of the time, Gene Flack.

The Flack for Friday, September 24, 2020…

By The Flack

A Call to Digital Arms, ‘The Social Dilemma’ Demands Change — Jeff Orlowski’s new documentary, The Social Dilemma, is a lot like its subject: social media. It’s fascinating, terrifying and hard to turn away from. The film, which debuted at the Sundance Film Festival in January and is now available on Netflix, takes a comprehensive look at surveillance capitalism, the work that goes into getting you addicted and the unimaginable result it has had on society. Check out this review from the Los Angeles Times or click here to see the trailer.

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The Flack for Friday, September 11, 2020…

By The Flack

The Flack highlights changes and trends in the news, examples of communications practices, and content we at BYRNE PR thought you might find useful.

We hope you enjoy, and we always welcome your feedback.

Are Your Texts Passive-Aggressive? The Answer May Lie in Your Punctuation — So you send a text to your teenage son, and you end the text with a period (signifying the end of a sentence). But your teenage recipient may take the tone of your note to be angry or aggressive. Why? Because the use of common punctuation has taken on new meaning in a world of text communication. This three-minute read (or listen) from NPR will give you some insight into how the perception of something as innocuous as a period can give the recipient an impression you did not intend.

The Medium Is Still the Message — In 1964 philosopher Marshall McLuhan argued television, print and radio do not convey the same message, even if the script being used is identical. A recent study by the Journal of Applied Psychology found, among other things, email is the least authentic way to interact. This article from The Wall Street Journal looks at how a person is perceived when communicating via email, telephone, video chat or in a face-to-face conversation. It may help you choose the right medium when conveying important messages at work or in your personal life.

Communication Guide for Leaders Who Aren’t Sure What’s Coming Next — Here’s a secret: Great leaders often don’t know what’s coming next. Good or bad, change can bring uncertainty or fear that can affect employees, clients and other key stakeholders. In uncertain times, some leaders choose to remain silent, but that can often exasperate the uncertainty and cause more confusion. This quick guide from Duarte will help you get organized and build confidence when leading during uncertain times.

Dude — A Most Excellent Salutation Dates to the 19th Century — After a 29-year hiatus, Alex Winter and Keanu Reeves are back with the release of “Bill & Ted Face the Music.” The term, “dude” or “dudes” is back as well, appearing more than 100 times in the film’s dialogue. And, while everyone is familiar with the term, not everyone knows its origin. Check out this quick, fun read from language columnist Ben Zimmer of The Wall Street Journal.

A Ribbon Cutting with Drones? — 2020 has been a different year in more ways than we can count, and the way businesses work and large events are managed may never be the same. So, what do you do with the ribbon-cutting ceremony you had planned for your new $550 million hospital in an era of social distancing? If you are SSM Health Saint Louis University Hospital, you forge ahead and conduct your “ribbon-cutting” with dozens of drones. Click here to view the amazing video.

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What we’re reading:

No Rules Rules: Netflix and the Culture of Reinvention by Reed Hastings

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flack

noun

: one who provides publicity

flack

verb

: to act as a press agent or promoter for something

The word flack was first used as a noun meaning “publicity agent” during the late 1930s. According to one rumor, the word was coined in tribute to a well-known movie publicist of the time, Gene Flack.

The Flack for Friday, August 28, 2020…

By The Flack

Internal Meetings Don’t Always Remain Internal — Companies hold internal meetings every day, and, understandably, it can feel like a confidential setting. However, every employee has a camera and a recording device in their pocket. So those slides, video and audio from the meeting can quickly find their way to social media. Last week Goodyear found this out the hard way. During a meeting in which they discussed what is “acceptable” and “unacceptable” in the workplace, images of the slides and audio from the meeting were leaked. This leak resulted in a firestorm of controversy and a call by President Trump to boycott the company’s products. Check it out.

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The Flack for Friday, August 14, 2020…

By The Flack

Americans Who Mainly Get Their News from Social Media Are Less Knowledgeable — Social media has changed many aspects of society. Today, social media is among the most common sources for people — particularly young adults — to get their political news. This new Pew Research Center analysis finds those who rely most on social media for political news tend to be less likely to closely follow and have knowledge of major news stories, such as the coronavirus outbreak and the 2020 presidential election.

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The Flack for Friday, July 31, 2020…

By The Flack

Are You Willing to Pay for News? The Future of Journalism May Depend on It — It seems more and more Americans are willing to pay for online content (Netflix, Disney+, HBO Max, etc.) but unwilling to pay for quality journalism. And it appears many factors are driving it. Check out this sharp take from the School of Communication at Purdue University about the importance of paying for solid, unbiased journalism.

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